Returns

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We offer a 14-day return policy on our products. If you change your mind or the product you ordered isn’t what you expected, please contact us before returning anything. If a return is made without prior agreement with us, the customer is responsible for all associated costs.

NOTE: We will only cover return shipping costs if the item you received is incorrect or defective.

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Return Instructions

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If you wish to return or exchange an item, please email us the following information:

• Your full name

• Address

• Email address

• Order number

• Information about the product(s) you wish to return or exchange
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Please return the item(s) carefully packed, in the original packaging (unless damaged), and in clean and unused condition.

The customer is responsible for shipping costs.​ Make sure your return is prepaid. We do not accept returns with unpaid postage. If you received the wrong or a defective item, we will refund your return shipping costs. If possible, please include the tracking code of the return shipment.

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Note: A package that has been returned to us due to not being picked up from the post office is not the same as a return. If the customer does not pick up the package within the time specified by the postal service and the package is returned to us, we will charge the customer for any costs incurred by us if the package needs to be resent.

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If returning from outside Finland, please label the shipment clearly as “Returned Goods” to avoid customs fees. We do not cover any customs duties related to returns.​ Unless otherwise agreed, the refund will be issued using the same payment method as the original order. If the returned item is used or damaged, we reserve the right to deduct from the refund amount accordingly.

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We do not refund lost return shipments. Please ensure that return postage is fully paid—we do not accept returns with unpaid shipping.​

 

Before returning any item, please contact us first at: info(at)tailsoftrails.fi